
Frequently Asked Questions (FAQs)
When will I receive my order?
Orders are processed within 1–2 business days after confirmation. Once shipped, delivery within the United States takes 3–7 business days. You’ll receive an email with a tracking number once your package is on the way.
Do you offer free shipping?
Yes! We offer free shipping on all orders within Germany — no minimum purchase required.
Can I return my order?
Yes, you can return unused items in their original packaging within 30 days of delivery.
If the item is damaged or defective, Petsgoody covers the return shipping. For change-of-mind returns, shipping costs are paid by the customer. You can check more in our return and refund policy.
Can I cancel or change my order?
You can cancel or change your order within 60 minutes of purchase by contacting us at info@nuvacosmetic.com or call +44 7397 951962.
After that, cancellations won't be possible, however you can return your order once it arrives by following the instructions in the return policy.
Can I exchange an item?
We currently don’t offer exchanges. You can return the item for a refund and place a new order.



