Cancellation Policy
We know that you might change your mind after you place an order at Nuvacosmetic. We want to make the process easy and clear, and we want to make sure that your request is handled quickly.
Time to Cancel
- You can cancel your order within 60 minutes of placing it.
- Depending on the status of the order, requests made between 60 minutes and 2 hours may be accepted.
- Cancellations can't be processed after this time because the order may already be ready to ship.
How to Cancel
- To cancel, please send an email to info@nuvacosmetic.com or call +44 7397 951962.
- Please give us your order number, name, and reason for cancelling so we can handle your request quickly.
After the Window
- Our Return & Refund Policy says that you can still ask for a return or refund even if you send in your cancellation request after the deadline.
Time to Answer
- We respond to cancellation requests within 12 hours during our support hours.
- Once your request has been processed, you will get an email letting you know if the cancellation was approved or if the order has already been shipped.
Contact
Please feel free to get in touch with us using the information below if you need help or have any questions.
Phone: +44 7397 951962
Email: info@nuvacosmetic.com
Hours of Operation:
Monday through Friday from 9:30 AM to 5:00 PM (GMT+2)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT+2)
We usually answer questions within 12 hours on weekdays and 24 hours on weekends.