Billing Policy

We at Nuvacosmetic believe in billing that is clear and safe. This policy tells you how payments are handled, when charges are made, and what to do if there are problems with your bill.

Method of Payment

We only accept payments through Shopify Payments, which works with major credit and debit cards as well as other methods that are available in Germany.

When to Bill

When you confirm your order, your payment is charged. You will get an email confirming your order with a summary of your purchase once the transaction is complete.

Money and Prices

Prices on https://nuvacosmetic.com/ are all in euros (EUR). The price you see at checkout is the amount you will be charged. There are no extra fees or hidden costs other than what is shown, unless taxes require them.

Processing Payments

Shopify Payments is a safe and PCI-compliant payment platform that handles payments. Your bank or payment provider may take a little longer to process your payment, but most transactions are confirmed right away. Shopify Payments protects your data during and after the transaction by encrypting all financial information.

Payments that didn't go through

Your order won't be processed if a payment fails. You can:

  • Try the payment again with the same or a different method, or
  • If you have problems with authorization or available funds, call your bank.
    If the payment doesn't go through, the order will be cancelled automatically after a short wait.

Following the rules and being safe

SSL encryption and the Payment Card Industry Data Security Standard (PCI DSS) protect all transactions on our website. We don't keep or have direct access to your full payment information because Shopify Payments keeps it safe.

Refunds and chargebacks

Our Return & Refund Policy tells you who can get a refund and when they can get it. Shopify Payments will look into the claim and may contact both the customer and Nuvacosmetic to confirm it if there is a chargeback. Before starting a chargeback, we ask that customers contact us first to fix any issues.

Call us if you have billing issues.

If you have any problems with billing, payments, or refunds, please get in touch with our support team right away.

Email: info@nuvacosmetic.com

Please call +44 7397 951962.

Contact

Please feel free to get in touch with us using the information below if you need help or have any questions.

Phone: +44 7397 951962
Email: info@nuvacosmetic.com

Hours of Operation:
Monday through Friday from 9:30 AM to 5:00 PM (GMT+2)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT+2)

We usually answer questions within 12 hours on weekdays and 24 hours on weekends.